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Safe Hands Funeral Plans Complaints Procedures

No business on earth can get everything right all the time. That’s why the National Federation of Funeral Directors (NFFD) have taken a close look at Safe Hands Funeral Plans Complaints Procedures. We had some important questions to answer. Are Safe Hands Plans dealing with customer complaints as quickly and efficiently as possible? Are customers satisfied with the response they receive? And what levels of complaints are received by Safe Hands Plans?

It seems, Safe Hands Funeral Plans have an extensive client satisfaction process within its Complaints Procedures, but it’s easy to make things look good on paper. Do Safe Hands meet their promises? We were very happy to discover that they do. Safe Hands receive few complaints, but they bring the same care and attention to resolving them as they do to their funeral plans.

And you don’t need to take our word for it. We live in the internet age and you can check Safe Hands Plans Reviews for yourself. Customers can write independent, uncensored reviews of the service they receive on sites such as Trust Pilot and Reevoo etc. If clients are not happy with something, they can say so for the world to see. Businesses succeed or fail by their reputation, and the only way to earn a good reputation is to deliver what you promise.

In that way, customers will be happy to recommend you to their family and friends. That’s how a company grows and we at the NFFD have watched Safe Hands, one of the newest funeral plan providers, rise quickly to become one of the biggest. There’s no easy way to that kind of success, particularly when a business is working for people at some of the most difficult times in their lives. People buy a funeral plan because they want efficient, professional help when a loved one passes away.

Efficiency and professionalism are what they expect and that’s what a reputable funeral plan company will provide. We at the NFFD are satisfied that Safe Hands Funeral Plans place the customer first and deliver exactly what they promise. When the holder of a Safe Hands funeral plan passes away, Safe Hands are there immediately to deliver all services set out in the plan, from dealing with the funeral home to liaising with the next of kin ensuring the very best funeral for all plan holders. In almost all cases, the family are completely satisfied with the work Safe Hands do on their behalf.

But if the family feel that something hasn’t gone as it should, it’s vital that they have a simple and efficient means of expressing their concerns. It’s rare that anyone feels the need to use the Safe Hands Complaints Procedures, but the procedures aren’t there just for show. Every customer is important and a business that wants to grow will ensure that every customer is treated with the same care and respect. SafeHands Funeral Plans Complaints Procedures are designed to safeguard both the rights of customers and the reputation of the company.

Satisfied customers and successful businesses are two sides of the same coin: you can’t have one without the other. Safe Hands want their Funeral Plans Complaints Procedures to work with maximum efficiency whenever customers need to use them. A good company receives few complaints, but it deals with them quickly and completely. That’s a vital part of what makes it a good company. We at the NFFD are very pleased to announce that Safe Hands Funeral Plans Complaints Procedures pass the same tough tests as we have applied to all other parts of their business.

NFFD Member, Roseberry Funeral Services expand enterprise after just 15 months

NFFD member and Independent funeral director Roseberry Funeral Service have opened their second branch - just 15 months are their first - In the sunny(ish) seaside town of Marske, Cleveland.

Michelle, Paul, Graham, Tracey and friends have really taken the local area by storm offering much needed quality, affordable funerals.

Beginning in Redcar, Roseberry Funeral Service has quickly emerged as the go-to funeral directors in the area which was previously dominated by Co-op Funeralcare and Dignity. Roseberry's opening in Marske makes them the ONLY funeral director in the town ensuring that locals no longer need to travel to Redcar or beyond for their loved-ones.

As a modern, young and friendly Funeral Director, Michelle has become the talk of the town and her regular slot on local Radio’s Zetland FM means everyone now knows who to call when the time comes.

In addition to Funerals, Roseberry also offer the UK’s least-expensive pre-paid funeral plan by Safe Hands ensuring that their customers get a fair price and can plan the details of their future funeral with ease, professionalism and confidentiality.

Michelle’s latest appearance on Zetland FM, accompanied myself, William Eccleston, can be heard here -


Please feel free to pop in and see the team at Roseberry’s in either location:

3 Coatham Road
Redcar & Cleveland
TS10 1RH


The Wynd
TS11 7LA

Telephone: 01642 756 324


NFFD Attends Opening Ceremony of Lilies Funeral Directors

undefinedLilies Funeral Directors Opening Ceremony

Lilies Funeral Directors
10 Chester Road
New Oscott
Sutton Coldfield
B73 5DA

Saturday March 12th 2016

Contact: Lee Solomon
0121 321 3446

A crowd gathered on the morning of Saturday 12th March for the grand opening ceremony of Lilies Funeral Directors in New Oscott, Sutton Coldfield. There stood proudly were 2 beautiful white horses and accompanying hearse on the roadside, the entrance was framed by white doves presented in elegant display cages. The managing director of the National Federation of Funeral Directors, Will Eccleston, talked about how the funeral industry is changing and it is so nice to see new funeral directors giving funerals a modern feel while upholding the respectful traditions. Mr Andrew Mitchell the local Sutton Coldfield MP followed with a great speech, Mr Mitchell strongly supports local independent businesses. Mr Mitchell cut the ribbon to declare Lilies Funeral Directors officially open and then the funeral home and it’s at rest suit was blessed by the local father, Father Barry from St Lukes in Kingstanding. Lilies used the event to raise money and awareness for John Taylor Hospice, people purchased remembrance balloons which were released while celebrant Louise sang Wings by Birdy. It was a beautiful sight aided by the voice of Louise, they managed to raise £68.20 on the day for John Taylor Hospice.





You are not alone this Christmas

After Death, those who live on in the hearts and minds of people they live behind are not really gone. Some would say that their presence is stronger than ever. Perhaps.

Christmas should be a time of year for celebration; A time where families should set-aside disputes and be thankful for what they have and one where we exchange presents and goodwill and a time for reflection on the year gone by as well as preparing for the one ahead.

However, whilst we are sat around the table, passing gravy boats, telling jokes and sharing laughter, we must not forget that Christmas for some is a very difficult time of year.

As my phone rang at 11pm last night to inform me of a customer's passing, one may be forgiven for taking what one has for granted. There is, of course, no "good" time of year to die as there is always a birthday, anniversary or public holiday lurking around the corner to become the "first ......... since they passed". This in itself allows grief to re-emerge on a whole new level.

Losing a loved-one can be one of the most difficult times of anybody's life and these significant events over the year will, inevitably, trigger a new sense of loss. Christmas is different however, we have 2 emotional battles to comprehend. One about those we have lost and one for those who may be elderly or vulnerable:

1) This is the first Christmas without (Mum)
2) I wonder if this is (Granddad's) last Christmas

Last night's Sports Personality Of The Year demonstrated just that. 2015 saw a plethora of well-known and well-loved personalities from the world of sport leave us. From The All Black legends Jonah Lomu and Jerry Collins, to the Broadcast greats of Richie Benaud and Peter O'Sullevan to those gone too soon such as Martin Fulop and Danny Jones who's wife Lizzie bravely belted out "Danny Boy" live on BBC 1 - I was fortunate enough to be at Wembley for this year's Challenge Cup Final where Lizzie sang Abide with me just weeks after losing Danny (25) - We think about them this Christmas too.

It's sometimes easy for folk like me who, so far, have been fortunate enough only to experience a very small number of family deaths, to lose sight of the fact that Christmas can be a very hard time of year for those families who have loved-ones absent from the table. Those who's tradition of Granddad carving the Turkey or Granny getting drunk and falling asleep on the sofa with her cracker-produced party hat on have been forever archived.

Likewise, it can be easy to enjoy business at Christmas which, so far this December, has been record-breaking. Team party nights (we had two), time off and office antics all preparing us for a year ahead. I do wonder however, how much of our upturn in pre-planned business has been to do with that collective sense of festive reflection?

2015 for our companies have been unbelievable. As we reflect on the year and look forward to an even more incredible 2016, it is vital that we do not lose sight of the motivation behind all that we do.

Both Safe Hands and the National Federation of Funeral Directors work tirelessly to ensure that those planning for the inevitable get the best possible deal and for those who are unable to afford to pay for disproportionate funeral fees to councils, funeral directors and conglomerates, that we help in any way we can.

We would like to take this opportunity to thank all of our customers, colleagues, funeral directors, funeral plan agents, charity partners and people who believed in us when it would have been much easier to walk away for helping make 2015 fantastic and we look forward to continuing our growth in 2016 with some VERY exciting campaigns booked.

In closing, please ensure you all have a wonderful Christmas, enjoy your time together, cherish it and, should the opportunity arise, give something back to someone who needs it.

We are open up until 5pm on Wednesday 23rd December then we re-open on January 4th at 8am – Should you need us in the meantime, I shall personally be on call 24/7 over the Christmas Break on Safe Hands’ 24 hour bereavement line or on my mobile.

Merry Christmas

William J Eccleston
Managing Director
07707 918768

Death and Dickens

Few human beings get famous and even fewer stay that way. Fame usually drains away after someone dies and many people who filled newspapers or TV screens in the past are almost forgotten today. Charles Dickens is one of the exceptions. He was born in 1812 and died in 1870, mourned around the world as one of England’s greatest writers.

Well over a century later, he’s still a household name, known and discussed far beyond literary circles and social historians. Characters he invented to entertain and educate a very different society – Oliver Twist, Fagin, Scrooge, Tiny Tim – are still instantly recognizable to countless millions of people, English-speaking and otherwise. Like Shakespeare, he appeals not just to the British and the countries they founded, but to the entire world.

And in some ways, like Shakespeare, he may be better understood outside his homeland than within it. Victorian Britain was a very different place. The London of Dickens’ day was a much crueller, poorer and dirtier city. Men had much more power over women, adults over children, employers over their workers. And disease had much more power too. It struck more frequently and carried off many more people before their time.

Those kind of social and medical conditions still exist in many parts of the world. In the West, we experience Dickens as a voice from the past. In India or Brazil or Nigeria, he can seem like a commentator on the present. Readers from those countries will be much more familiar with one of Dickens’ most frequent themes: early death. Oliver Twist was an orphan whose mother died as she gave birth to him. In A Christmas Carol, the cold-hearted miser Scrooge is given a glimpse of a possible future in which Tiny Tim, the crippled son of his over-worked and under-paid employee Bob Cratchit, never makes it to manhood.

The vision softens Scrooge’s heart and he does everything he can to prevent it coming true. It doesn’t: Scrooge stops loving money and starts loving people instead. That was the message Dickens wanted to give the world, because his familiarity with early death and casual cruelty did not make him indifferent to them. He wrote not simply to entertain, but also to enlighten and expand the minds of his readers. He wanted them to have sympathy with the sufferings of the poor and oppressed.

And he succeeded. If modern Britain is so different to Victorian Britain, that is partly because Dickens so effectively portrayed the evils of his day and changed the attitudes of the powerful. It was inevitable that he would be accused of sentimentality. Oscar Wilde said that it would take a heart of stone to read the death of Little Nell without laughing. She was the beautiful and kind-hearted orphan in The Old Curiosity Shop, where she is pursued by a cunning and malevolent dwarf called Quilp.

The villains created by Dickens are as memorable as his heroes and heroines. Their deaths are memorable too, because Dickens knew how powerful the end of life is as a psychological event and a literary symbol. His good characters died to rouse his readers’ pity and sympathy. His villains died to confirm their sense of justice and destiny. Those themes are still full of power and meaning, still attracting new readers to Dickens and bringing his old readers back. If we can be thankful that children lead much healthier and happier lives today, then Dickens is one of those whom we should thank.


Beginnings and Endings

Childhood is about learning to walk – literally and metaphorically. We begin to explore the world and we begin to understand the world. One of the most important things we have to learn is the concept of death. Nothing lives for ever; all things must pass. But it’s better that children don’t meet this reality in its most disturbing and unpleasant forms.

That’s one reason that it’s good for children to have pets. They don’t just learn how to love and care for another living creature: they also learn that love and care aren’t enough to keep it alive for ever. A mouse or hamster can pass away in a couple of years. One day it can be bright-eyed and active; the next day it’s still and cold, having died quietly in its sleep. Cats and dogs have longer lives, but they too will grow old and pass away. By experiencing these smaller tragedies, children learn to face the fact of death and become better prepared for bigger tragedies involving not animals but people.

Grandparents grow old and pass away too. So, sometimes, do the young. Children can lose parents, siblings, friends and classmates to illness and accident. It can be very difficult for them to understand and accept what has happened. But it helps if they have experienced it before in a smaller and less serious way, by losing a pet and recognizing that all living things must pass away sooner or later.

Children may even have held funerals for their lost pets. Many of us can remember burying a goldfish or mouse in the garden: digging a miniature grave; using a shoebox for a coffin; saying a few words of farewell; covering the coffin with soil; marking the grave in some way; placing flowers there. To adults, it looks like a game, but it can be very serious to children. They’re learning how to act as adults, taking their first steps away from childhood. It’s a form of dressing-up or play-acting, so it is a kind of game, but games don’t have to be trivial or unimportant.

They teach us many things, but the consequences of getting it wrong aren’t as serious or harmful as they might be when it’s the real thing. In fact, making mistakes is a vital part of childhood too. And children can make mistakes about death, emotionally and psychologically speaking. Sometimes children grieve too much for a lost pet, refusing to accept that it is gone, feeling that the world is a cruel and uncaring place because something so important to them has not lived for ever.

That’s a mistake and it can be a useful lesson for a child to react like that. In time, they come to recognize that they were too emotional, that they didn’t accept the inevitability of death as they should have done. The world is imperfect. We can’t always get what we want and we can’t always keep what we have. Part of growing up is learning to face these facts and to keep our reactions to them within sensible limits. By keeping pets and seeing them pass away, children learn to do just that.


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